Frequently Asked Questions
Greetings, here are some commonly asked questions and their respective answers to help you out when needed.
What are some general I.T. terms?
It would be best to review this page by clicking here.
---------------------------------------Email: How do I send/receive attachments?
To send an attachment, click on compose, type in your message and the recipients address, on the top of the message, click on attach, then click on browse, locate the attachment and double click, and click on add, then click on attach.
To receive an attachment, open the new mail, and you may either directly click on the attachment to view it or right click and save the file to a location.
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How do I use an address book?
From within your account, go to Addresses , selectNewContacts , add, modify, and delete any of your contacts and their email addresses.
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How do I get help with a computer problem?You are having problem with your computer, then you can contact our help desk by calling 433-6972. We can also be reached at helpdesk@richland.org.
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Does the county have recommendations for purchasing a new computer?Yes, the recommended minimums are:
Please contact the IT department for other hardware and software recommendations.
- Processor - Intel Core 2 Duo 2.4 GHz
- Hard Drive - Minimum of 160 GB
- RAM - At least 1 GB
- CD-ROM - Optical Drive 18X DVD-RW
- At least two USB ports
- Operating System - XP Pro
- Intel DG965WH ATX Motherboard with Gigabit LAN
- 500 watt Power Supply
- 9-in-1 USB Card Reader (Optional)
- Floppy Drive (Optional)
- Microsoft Office Pro 2007 (Optional)
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What should I do if I have forgotten my password?You can either visit us in our office in the basement of the Donald G. Nutter building, call us at 433-6972 or e-mail us at helpdesk@richland.org.
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What is my e-mail address?Your first initial followed by your last name is usually your user ID. Your user ID is generally your e-mail for richland.org. For example, Reginald Merriweather is a county employee within Richland county. Then his e-mail would more than likely be rmerriweather@richland.org.
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How do I change my email password?You can change your password from within Imail.
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I have spam and would like to filter emails. How could I do that?Richland County uses Postini for our spam and email filter. You can log in there and monitor or change settings.